Warranty Policy

Helinox has built its reputation by engineering products that exceed consumer expectations for quality and durability. Our 5-Year warranty covers manufacturing defects* in materials and workmanship for 5 years from the original owner’s date of purchase.

Helinox will repair or replace, at its discretion, any manufacturing defect in these products free of charge. The Helinox warranty does not cover damage caused by normal wear and tear**, accidents (fire/lost/stolen), combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from an authorized Helinox dealer and should be returned to us for evaluation. Please note: we are not able to provide like for like replacement skins and frames for collaboration warranty claims. If you have purchased a product from one of our collabs and the collab has sold out, we are happy to offer you an inline product or replacement part.

To make a warranty claim please fill out our Warranty Form. 

* MANUFACTURING DEFECTS

A manufacturing defect exists if the product departs from its intended design and specification during manufacturing. Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by Helinox warranty for 5 years from the original owner’s date of purchase.

** WEAR AND TEAR

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out and fabrics will deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements