Shipping and Returns

Shipping

Please note** Due to continuing disruption that COVID-19 is having on all of our lives we are expecting shipping to take a little longer than normal. Please leave up to 12 days for delivery of your Helinox order. We will always our best to get your orders to you as quickly as we can but we cannot be held responsible for unexpected delays or other circumstances beyond our control.

We are currently offering free shipping on all orders of €199 and over to any of the locations we fulfil orders to.

See below for a full list of countries we ship to from Helinox.eu.

On orders below €199 the following flat rates apply: 

GROUP	AREAS INCLUDED	SHIPPING FEE (€)
Group A	Belgium, Germany, Netherlands	€7
Group B	Austria, France, Isle Of Man, Luxembourg	€10
Group C	Czech Republic, Denmark, Hungary, Poland	€12.50
Group D	Ireland, Lithuania, Monaco, Slovakia, Slovenia, Sweden	€15
Group E	Liechtenstein, Norway, Switzerland, United Kingdom	€17
Group F	Andorra, Estonia, Finland, Holy See (Vatican City State), Italy, Latvia, Portugal, Spain	€20
Group G	Croatia, Romania, Bulgaria, Greece, Iceland, Bosnia and Herzegovina	€30

BFPO Addresses
Please note that we cannot deliver to BFPO addresses.

Returns

**Due to the continued disruption that COVID-19 is having on all of our lives we are extending our returns policy to 30 days. We hope this helps a little and eases any unnecessary pressures.

We want to make sure you are 100% happy with your Helinox product. If for any reason at all you are not satisfied with your purchase you can return it for a refund within 14 days of your purchase.

Please use the 'Returns' option on the 'Contact Us' page of this website to begin the returns process. Once you have completed the form you will receive an email with the return instructions. 

Please note the following information when returning a product:

• Products can only be returned unused, in their original packaging with hangtags attached.
• Unless it is a Warranty return or the wrong product was sent, you will be responsible for both the original shipping cost and the return shipping cost. In the unlikely event of a product fault or damaged goods, please contact us before returning the item.
• This policy only applies to products bought directly from Helinox.eu. Products bought from an authorised dealer should be returned to that dealer under their return policy.
• We are unable to process exchanges at this time. If you would like to exchange a product you ordered from www.helinox.eu the best way to do so is to process a return, and then place a new order. Please contact us for more information.

Christmas 2021- returns policy 

We understand that you like getting all of your presents ahead of time. Please contact us before placing your order in case you need an extended returns policy for Christmas presents. We will evaluate all requests on a case by case basis.

Please place your orders before 12th December (UK) and 17th December (rest of Europe) to guarantee delivery before Christmas. 

Our office will be closed from 23rd December to 3rd January. Our Customer Service Team will not be responding to any inquiries during this time. You can still place your order online. Please note: during the holiday season orders might ship a bit slower.