Frequently asked questions
Will Brexit Affect Orders Shipped to the UK?
No. You will be able to order from Helinox.eu and have your products shipped to the UK. There may be some slight disruption and orders may take a little longer to arrive in the first few months of the transition. Please do contact us if you have any concerns or questions.
Seat Warmer Promotion
Valid from 16th October 2020 while stocks last. If stock runs out the promotion will end. If the customer returns their order for a refund they will also need to return the seat warmer. If they fail to do so, the value of the seat warmer at time of purchase will be deducted from their refund amount.
This offer cannot be used in conjunction with any other discounts on the website.
Will I be required to pay Norwegian VAT on top of the advertised RRP if I have my Helinox purchase shipped to Norway?
No. Helinox Europe BV is now registered for the Norwegian VOEC Scheme. Our registration number is 2043068. This means the cost of the product includes all Norwegian duty.
If you do receive a duty invoice with your shipment please contact us immediately so we can contact the relevant authority.
Will I have to pay import duty if I buy a product in Switzerland?
No, we send all of our products duty paid.
If you do receive a duty invoice please contact us immediately so we can contact the relevant authority.
Does Helinox make accessories for sand or soft ground?
One of my leg poles broke in soft ground, how can I get it fixed?
Please contact us through our WARRANTY FORM. We can work with you on sending a replacement pole or fixing it for you here at our warranty service department.
Can I put my seat in the washing machine?
We advise that you hand-wash with warm, soapy water.
Where are Helinox products manufactured?
We manufacture our frames in Korea and our seats and carry-cases in Vietnam.
An ember from the campfire burned a hole in my seat - what should I do?
You can either patch it up with a patch repair kit (search tent repair kits online) or contact us about purchasing a replacement seat.
I’ve lost my carry case, do you have replacements?
Yes, we have replacements available. Please contact us via our online form HERE
If I’ve used my product, can I return it for a refund?
If you can return the product in ‘as new’ condition (undamaged and with original packaging) within 14 days for a full refund. To ensure the products remain in ‘as new’ condition, we recommend trying them indoors first. Any outdoor use in the dirt will scuff the feet and will render the product ‘used’ rather than ‘as new’.
How long is your warranty good for?
Our 5-Year Warranty covers manufacturing defects in materials and workmanship for 5 years from the original owner’s date of purchase.
Can I exchange my product for a different one?
Provided the original purchase is returned in 'as new' condition, we will happily exchange the product and credit your new purchase with the full amount of any previous payment. In the event that the replacement product is less expensive than the original purchase, we will refund you the difference via the original payment method.