End cap removal
1. Remove chair/cot cover.
2. Locate damaged pole.
3. If the pole is only attached to a plastic end cap, see point A. If the pole is attached to a Rubber Foot as well, please see point B first, then A.
A. Unscrew the plastic endcap on one of the connected poles and pull it out until the shock cord is visible.
B. For an easier removal, put your rubber foot in a bowl of hot water for up to 7 minutes before trying to pull it off.